Tackling loss prevention in retail stores effectively
Advances in retail technology are helping to maximise profitability and bring about operational benefits, but this technological progress also brings with it vast amounts of transactional and operational data. Often coupled with a lack of integration between systems, these advances can increase the threat of accidental or deliberate transaction misprocessing whilst making it increasingly difficult to spot suspicious activities.
For loss prevention teams, with limited resources, visibility and timely understanding of employee actions is key to mitigating internal fraud. Rapid and simple identification of possible cases of fraud-related system abuse along with as much additional contextual information as possible is required. Only then can the necessary precautions be taken, whether that be tightening procedures or taking disciplinary action.
LiveStore® is a retail loss prevention system that brings together data from across your in-store applications and surveillance systems to provide easily accessible information for loss prevention and operations teams, so that action can be taken swiftly to prevent losses and protect profits.
Access invaluable operational intelligence with an easy to use retail loss prevention system
LiveStore harnesses existing retail technology, including CCTV systems, to provide a powerful intelligence platform for profit protection and loss prevention in retail stores.
Operating in real-time, LiveStore collects, aggregates and analyses data from disparate in-store systems to provide a unified view of store transactions, exception events and questionable activity. LiveStore’s secure web-based reporting portal enables loss prevention staff to take review anomalous or suspicious transactions for themselves and gain a full understanding of the context in which they were undertaken.
Data can also be brought together to track sales, product promotions and other top-line business drivers, as well as monitor staff performance and training needs.
Monitor POS with CCTV to analyse events in context
Spot suspicious activities and transactions in real-time
Centralised dashboard for review and analysis across stores
In-depth analysis and reporting on sales promotions
Observe staff performance for training and security
Making data easy to manage and interpret for loss prevention teams
Deployed remotely – typically without any in-store involvement – LiveStore simply drops into the existing architecture to provide reporting and analysis on your transactions in real time, identifying anomalous or exception events without delay. For loss prevention teams, LiveStore makes data easy to interpret, manageable and provides the necessary context to quickly make informed decisions.
- POS activity, including all transactions, voids, refunds, discounts, promotions, no-sales, manager/supervisor code use etc is recorded with detailed identification of exceptions that might indicate shrinkage.
- Instant alerting of anomalous or suspicious transactions, together/complete with the relevant CCTV footage, allows events to be investigated and remedial action to be taken without delay.
Powerful solution allowing you to tackle loss prevention in retail stores
The truly groundbreaking feature of LiveStore is its ability to physically ‘see’ exceptional transactions that are often of concern, such as refunds, voids, discounts, promotions, loyalty/gift card use, manual adjustments etc. LiveStore analyses the characteristics of both individual events and patterns of transactions to identify those of particular interest.
Seamlessly integrating with your in-store CCTV system LiveStore then attaches video, with lead-in and lead-out footage, around these events and displays the video in the live reporting portal, together with the receipt and a comprehensive Individual Transaction Log (ITL) detailing every step undertaken on the POS register to complete the transaction.
Complete visibility wherever you are
LiveStore enables you to set a range of policies to automatically provide a full video audit of anomalous or suspicious activity without the need to trawl through vast amounts of CCTV footage or visit the store.
Identification and investigation is streamlined and far more efficient, enabling operational controls to be tightened while minimising workload of stretched security and loss prevention teams.
Automated reports and instant email alerts of exception events delivered to your inbox become indispensable.
Visually review transactions of interest
Your remote duty manager with live operational insight across all restaurants
LiveStore is like having an additional remote Duty Manager. The secure web portal provides a complete view of your retail estate, delivering instant visibility of store transactions, highlighting anomalies and giving you the information necessary to determine the appropriate response.
As an Owner/Operator you will have access to live data, the
self-service reports and the remote video of exceptions
‘On-demand’ on your laptop, tablet or smartphone. Turning
existing legacy systems live, LiveStore will provide operational
insight of all your restaurant locations wherever you go.
Having LiveStore is like having an additional remote Duty Manager.
Once you’ve had access to the live data, the self-service reports and the remote video of exceptions you will wonder how you ever managed without it.
Improve sales and employee productivity with LiveStore
A secure web-based portal provides live, minute-by-minute reporting of sales, staff performance, promotions, and much more, all delivered in simple self-service reports.
The retail loss prevention system LiveStore provides:
- In-depth analysis and reporting on sales of individual product lines and tracks the use of promotional codes, vouchers, coupons and gift certificates.
- Analysis of POS transactions over time to measure employee performance and highlight exceptional staff or potential staff training needs.
Simple to use software with remote deployment; see results immediately
- Real-time access to invaluable operational intelligence
all POS transactions and receipts, with instant analysis of anomalous and out-of-policy events - No store technology upgrades required
use your existing POS, video systems and network - Monitor activity anytime, anywhere
from your own secure web portal, get email reports with video and alerts - No data overload
you decide what you want to see, how you want to see it and when you want to see it - Simplify & tighten your security controls
see events of concern with the corresponding video footage for quick and efficient action - Future proof
highly flexible, supporting current and future retail store technology innovation initiatives
Easily scalable with a deployment method to suit your needs
The LiveStore architecture has been designed for ease of deployment. Integration with existing systems or new technologies is straightforward – no matter how large the retail estate.
Explore More
Press Release
Vigilant Applications Ltd and SeeChange Technologies announce a strategic partnership
Data Sheet
McDonald’s LiveStore leading-edge loss prevention solution for Retail
Blog
LiveStore® Your Remote Duty Manager, addressing loss prevention in the retail business with real-time operational intelligence
Put advanced user activity
monitoring into action
We’ve worked with a wide range of different companies and organisations in meeting their insider threat prevention and compliance needs.
Read more on our solutions page, or get in touch to book a discovery session.